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The participant from Chile has confronted a hold off in his withdrawal system since August thirteenth Together with the casino blaming it within the exterior provider. The participant stopped responding to our issues and responses, so we rejected the grievance.
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Irrespective of our attempts to aid her, the participant had unsuccessful to reply to our messages and queries. Consequently, we had been unable to analyze additional and needed to reject the complaint.
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just after some again and forth conversation along with the mediation of the issues staff, the casino experienced processed and credited all the participant's requested withdrawals to her account. The player had confirmed the receipt of her winnings but experienced expressed her dissatisfaction Together with the hold off and installment payment method. The issue had finally been settled, and also more info the criticism had been marked as 'solved' within the procedure.
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The casino had processed various transactions, but some have been rejected by her lender. The casino then proposed making use of another payment process like copyright for more quickly processing. Regardless of the crew's initiatives to assist her, the participant didn't respond to the proposed options. Therefore, we ended up unable to investigate more, resulting in the rejection from the complaint.
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She also encounters unresponsiveness from client help. The player did not reply to our queries, so we had to reject the criticism.